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On Hand Specialist Knowledge & Advice

Terms & Conditions


  1. About us

    1. Company details. TEC PRODUCTS LIMITED (company number 11189213) (“we” and “us”), is a company registered in England and Wales with registered office address Stuart House, 15/17 North Park Road, Harrogate, North Yorkshire, HG1 5PD. Our trading address is Unit E, Thirsk Rural Business Centre, Thirsk, YO7 3AB. Our VAT number is 311455145. We operate the website 

    2. Contacting us. To contact us telephone our customer service team at 01845 202989 or email How to give us formal notice of any matter under the Contract is set out in clause 14.2.

  1. Our contract with you

    1. Our contract. These terms and conditions (“Terms”) apply to the order by you and supply of goods by us to you (“Contract”). No other terms are implied by trade, custom, practice or course of dealing.

    2. Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

    3. Language. These Terms and the Contract are made only in the English language.

  1. Placing an order and its acceptance

    1. Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (“Goods”) subject to these Terms.

    2. Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

    3. Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 2.4.

    4. Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (“Dispatch Confirmation”). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

    5. If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

  2. Our goods

    1. The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

    2. The packaging of your Goods may vary from that shown on images on our site.

    3. We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

  3. Delivery, transfer of risk and title

    1. We will contact you with an estimated delivery date, which will be within 10 business days after the date of the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 (Events outside our control) for our responsibilities when this happens.

    2. Delivery is complete once the Goods have either been: 

      1. unloaded at the address for delivery set out in your order; or 

      2. collected by you or a carrier organised by you to collect them from us, 

and the Goods will be at your risk from that time.

    1. You own the Goods once we have received payment in full, including of all applicable delivery charges.

    2. If we fail to deliver the Goods, our liability is limited to the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

  1. No international delivery

    1. Unfortunately, we do not deliver to addresses outside the UK.

    2. You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.

  2. Price of goods and delivery charges

    1. The prices of the Goods will be as quoted on our site at the time you submit your order. We take reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 6.5 for what happens if we discover an error in the price of Goods you ordered.

    2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

    3. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

    4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. 

    5. We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

      1. where the Goods' correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and

      2. if the Goods' correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

  3. How to pay

    1. You can only pay for Goods using a debit card or credit card. We accept the following cards: Visa; Mastercard.

    2. Payment for the Goods and all applicable delivery charges is in advance and your debit or credit card will be charged on placing of the order. 

  4. Return and refund

    1. You may cancel the Contract and receive a refund for Goods you have received and paid for if the Goods are faulty, damaged or not what you ordered, if you notify us as set out in clause 8.3 within 5 business days of the date of delivery of the Goods. 

    2. However, this cancellation right does not apply in the case of: 

      1. special order items that are not held in stock at our trading address (“Special Order Item”), which will be made clear on our site on an item-by-item basis; 

      2. sealed Goods, once these Goods are unsealed after you receive them; or

      3. any Goods which become mixed inseparably with other items after their delivery.

    3. To cancel the Contract, you must email us at or contact our customer services team by telephone on 01845 202989. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email. For example, you will have given us notice in time as long as you email us before midnight on the last day of the cancellation period.  

    4. If you have returned the Goods to us under this clause 8 because they are faulty or damaged or not what you ordered, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay. If you notify us that the Goods are faulty or damaged or not what you ordered other than in accordance with this clause 8 (for example, more than 5 business days after the date of delivery of the Goods) you do not have the right to cancel the Contract or receive a refund. 

    5. If you decide to cancel the Contract then you must return the Goods to us at your cost without undue delay and in any event not later than 5 business days after the day on which you let us know that you wish to cancel the Contract. You can either send them back or return them to us in-store. Our returns address is Unit E, Thirsk Rural Business Centre, Thirsk, YO7 3AB. 

    6. If we, in our discretion, agree to accept the return of a Special Order Item, we will refund you the price of the Special Order Item minus a handling charge. The handling charge will be the greater of 30% of the price of the Special Order Item or the handling charge notified to us by the manufacturer of the Special Order Item. 

  5. Manufacturer's guarantee

Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.

  1. Our warranty for the goods

    1. The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK. 

    2. We provide a warranty that on delivery and for a period of 90 days from delivery (“Warranty Period”), the Goods shall:

      1. subject to clause 3, conform in all material respects with their description; and

      2. be free from material defects in design, material and workmanship.

    3. Subject to clause 10.4, if:

      1. you give us notice in writing during the Warranty Period within 10 business days of discovery that some or all of the Goods do not comply with the warranty set out in clause 10.2;

      2. we are given a reasonable opportunity of examining the Goods; and

      3. if we ask you to do so, you return the Goods to us at your cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.


    1. We will not be liable for breach of the warranty set out in clause 10.2 if:

      1. you make any further use of the Goods after giving notice to us under clause 10.3;

      2. you alter or repair the Goods without our written consent;

      3. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

      4. the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

    2. We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 10.2 to the extent set out in this clause 10.

    3. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

    4. These Terms also apply to any repaired or replacement Goods supplied by us to you.

  1. Our liability: your attention is particularly drawn to this clause

    1. We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

    2. Nothing in these Terms limits or excludes our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

      4. any other liability that cannot be limited or excluded by law.

    3. Subject to clause 11.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

      1. any loss of profits, sales, business, or revenue; 

      2. loss of business opportunity; 

      3. loss of anticipated savings;

      4. loss of goodwill; or

      5. any indirect or consequential loss.

    4. Subject to clause 11.2, our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the price of the Goods.

    5. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

  2. Termination

    1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

      1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 5 business days of you being notified in writing to do so;

      2. you fail to pay any amount due under the Contract on the due date for payment;

      3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

      4. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

      5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

    2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

    3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

  3. Events outside our control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (“Event Outside Our Control”). 

    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

      1. we will contact you as soon as reasonably possible to notify you; and

      2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

    3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 20 business days. To cancel please contact us. If you opt to cancel, you will have to return any relevant Goods you have already received and we will refund the price you have paid.

  4. Communications between us

    1. When we refer to "in writing" in these Terms, this includes email.

    2. Any notice or other communication given under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

    3. A notice or other communication is deemed to have been received: 

      1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address; 

      2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or 

      3. if sent by email, at 9.00 am the next working day after transmission.

    4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 

    5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  5. General

    1. Assignment and transfer.

      1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.

      2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

    2. Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

    3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

    4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    5. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

    6. Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.