Privacy Policy
Privacy notice
This notice explains how Tec Products Limited uses personal information about customers, website visitors and anyone who contacts us. It replaces our previous privacy policy. Last updated: 16/10/26
Who we are
Tec Products Limited ("Tec Products", "we", "us") sells welding equipment, consumables and tools through tecproducts.co.uk, by phone and from our trade counter in Thirsk. We decide how your personal information is used, so we are its controller under UK data protection law.
- Company: Tec Products Limited, registered in England and Wales, company number 11189213
- Registered office: Stuart House, 15/17 North Park Road, Harrogate HG1 5PD
- Trading address: Unit E, Thirsk Rural Business Centre, Blakey Lane, Thirsk, North Yorkshire YO7 3AB
- Registered with the Information Commissioner's Office (ICO): ZB297168
How to contact us
For any question about your information, or to use your rights, email sales@tecproducts.co.uk, call 01845 202989, or write to us at our trading address. Our directors are responsible for how we handle personal information; we are not required to appoint a data protection officer.
What we collect and why
We collect personal information when you buy from us (online, by phone or at our trade counter), create an account, open a trade account, sign up for our emails, contact us, or use our website. The table shows what we use, why we use it, and our lawful basis under UK data protection law.
Why we use it | What we use | Lawful basis |
To take and deliver your order, take payment, keep you updated, and handle returns, refunds, cancellations and warranty claims | Name, email address, phone number, billing and delivery addresses, what you ordered and how you paid. Card payments are handled by our payment providers; we don't keep your full card details. | Contract |
To set up and run your online account | Name, email address, password (stored encrypted), address, phone number and order history | Contract |
To answer your questions and give you quotes | Your contact details and what you ask us about | Our legitimate interest in answering you, or steps you ask us to take before a contract |
To open and run a trade account, and decide whether to offer credit | Business and contact details. For sole traders and partnerships, credit information from credit reference agencies and our trade credit insurer | Contract, and our legitimate interest in managing the risk of unpaid bills |
To send you our newsletter and offers by email | Email address, your name if you give it, and whether you open our emails and click their links | Your consent. If you have bought from us, our legitimate interest in telling you about similar products, unless you have opted out |
To keep accounts and records, and meet our duties under tax, consumer and product safety law, including contacting you if a product you bought is recalled | Order, invoice and payment records, and your contact details | Legal obligation |
To prevent fraud and keep our website secure | Order and payment details, IP address and device information | Our legitimate interest in protecting our customers and our business |
To see how our website is used so we can improve it (Google Analytics) | Cookie identifiers, pages visited, device and browser type, and approximate location | Your consent |
To show and measure our adverts on Google, including which phone calls came from an advert | Cookie identifiers and the adverts you clicked. If you call a Google forwarding number shown on our website, Google records your phone's area code and the time and length of the call | Your consent |
To personalise product recommendations, search and offers on our website (Salesfire) | Cookie identifiers, pages and products viewed, searches and basket activity | Your consent |
To deal with legal claims and disputes | Whatever information is relevant | Our legitimate interest in protecting our legal rights |
Where you deal with us on behalf of a company, we rely on our legitimate interest in dealing with that company rather than on contract.
You don't have to give us your details, but without them we can't take your order, open an account or reply to you.
Some information comes from others: payment and finance providers confirm payments and applications, credit reference agencies and our credit insurer provide credit information for trade accounts, delivery companies tell us about deliveries, and Google tells us about clicks on our adverts and calls from them.
Our payment providers use automated checks to spot fraud, which can occasionally mean a payment is declined. If that happens, contact us and we will help you pay another way. We don't otherwise make decisions about you by automated means alone.
Who we share it with
We share personal information only with organisations that help us run our business, and where the law requires it. We never sell it, or pass it to other businesses for their own marketing.
- Visualsoft, which builds and hosts our website and sends our marketing emails
- Payment and finance providers: Stripe (card, Apple Pay and Google Pay payments on our website, through Visualsoft, and payment links), PayPal (including Pay in 3), Worldpay (card payments at our trade counter) and PMD Business Finance (business finance applications). PayPal, PMD Business Finance and any pay-later provider you choose at checkout make their own checks and use your information under their own privacy notices.
- Delivery companies, such as DPD, Royal Mail and Parcelforce, and suppliers who send goods to you direct
- Loqate, which finds your address as you type it
- Google (analytics, advertising and call tracking), Salesfire (personalisation) only if you accept those cookies
- Our IT and email providers, including Microsoft, and the marketing agency that manages our Google advertising
- Our accountants, bookkeepers, insurers and professional advisers
- Credit reference agencies and our trade credit insurer, for trade accounts on credit
- HMRC, the police, regulators and courts, where the law requires it or to prevent fraud
- A buyer or prospective buyer of all or part of our business, under strict confidentiality
Transfers outside the UK
Some of these providers, such as Google, Microsoft, Stripe and PayPal, may process information outside the UK, including in the European Economic Area and the United States. Where they do, the transfer is protected by UK adequacy regulations (for US companies, the UK Extension to the EU-US Data Privacy Framework, where the company has signed up to it) or by the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.
How long we keep it
Information | How long we keep it |
Orders, invoices and payments | 6 years after the end of the financial year they relate to, as tax law requires |
Trade accounts, including credit checks | 6 years after the account closes |
Your online account | Until you ask us to close it, or 3 years after your last order or log-in. Your order records are then kept as above. |
Enquiries and quotes that don't lead to an order | 2 years |
Our email list | Until you unsubscribe. We then keep your email address on a do-not-contact list so we don't email you again. |
Website analytics (Google Analytics) | No more than 14 months, after which it is kept only in reports that don't identify anyone |
Cookies | As shown in our cookie notice |
We may keep information for longer if we need it for a legal claim or dispute.
Your rights
You have the right to:
- get a copy of the personal information we hold about you
- have anything wrong or incomplete corrected
- have your information deleted, where we have no good reason to keep it
- ask us to limit how we use it, for example while we look into a concern you have raised
- object to our use of it where we rely on our legitimate interests, and to stop marketing at any time
- receive the information you gave us in a format you can pass to another organisation
- withdraw your consent at any time, where we rely on it. This doesn't affect anything we did before you withdrew it.
To use any of these rights, email sales@tecproducts.co.uk or call 01845 202989. There is no charge. We will reply within one month, though we may first ask you to confirm who you are. A complex request can take up to two months longer; if so, we will tell you.
Marketing emails
You can unsubscribe from our marketing emails at any time, using the link in every email or by contacting us. You will still get emails about your orders.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. We will acknowledge your complaint within 30 days and tell you what we are doing about it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We will update this notice when the way we use personal information changes, and change the date at the top.